---
title: AI agents for customer service | Codivated
canonical: https://www.codivated.com/agent-teams/customer-service/
---

[Home](https://www.codivated.com/)/[Agent teams](https://www.codivated.com/services/)/Customer serviceCustomer service agent team

# Fast answers without adding headcount.

Routine questions are answered in minutes around the clock, and your team spends its time on the customers who need a person.

Illustration

Customer email · 7:02 AMI was charged twice for invoice 1182.

Returns and refundsFound two $640 payments. Over your refund limit.

Sent to Billing for a one-tap approval

## The team

A few agents with one clear job each, working inside your customer service tools and handing off to your people.

The first agent we'd look atInbox triage and replies: Reads every request, looks up the answer and drafts or sends the reply.

- Inbox assistantAI agent
- Returns and refundsAI agent
- Customer health checkAI agent

Use cases

## What agents handle in customer service.

The most common starting points come first. Every agent works inside rules you set.

Saves time

### Inbox triage and replies

Reads every request, looks up the answer and drafts or sends the reply.

A person approves: anything outside your policies

Saves time

### Order status questions

Answers "where is my order" instantly with live tracking.

A person approves: nothing for routine cases

Saves time

### Returns and refunds

Handles returns within policy and prepares the rest for approval.

A person approves: refunds over your limit

Reduces risk

### Customer health alerts

Flags frustrated customers early so a manager can step in.

A person approves: how to respond

Saves time

### Help center upkeep

Turns repeated questions into new help articles.

A person approves: articles before they publish

Grows revenue

### After-hours coverage

Answers common questions on chat and email around the clock.

A person approves: escalations next morning

Works with your tools

## Agents work inside the software you already use.

A few examples. During scoping we confirm how each system connects.

- Zendesk
- Gorgias
- Help Scout
- Intercom
- Freshdesk
- Shopify
- Gmail
- Outlook
- and more

Questions

## Customer service agents, answered.

### Which tools does a customer service agent work with?

Agents work through the software your team already uses, such as Zendesk, Gorgias or Help Scout, Gmail or Outlook, and your order system. During scoping we confirm how each system connects and what access the agent needs.

### What does a person still decide?

You set the rules. By default, refunds over your limit and upset customers go to a person.

### How do we start?

With an opportunity assessment. We rank your customer service workflows by expected return and give you a clear quote for the first agent.

## Start with one customer service agent. Add the next when it pays off.

[Book a consultation](https://www.codivated.com/contact/)