Fast answers without adding headcount.
Routine questions are answered in minutes around the clock, and your team spends its time on the customers who need a person.
The team
A few agents with one clear job each, working inside your customer service tools and handing off to your people.
- Inbox assistantAI agent
- Returns and refundsAI agent
- Customer health checkAI agent
What agents handle in customer service.
The most common starting points come first. Every agent works inside rules you set.
Inbox triage and replies
Reads every request, looks up the answer and drafts or sends the reply.
A person approves: anything outside your policiesOrder status questions
Answers "where is my order" instantly with live tracking.
A person approves: nothing for routine casesReturns and refunds
Handles returns within policy and prepares the rest for approval.
A person approves: refunds over your limitCustomer health alerts
Flags frustrated customers early so a manager can step in.
A person approves: how to respondHelp center upkeep
Turns repeated questions into new help articles.
A person approves: articles before they publishAfter-hours coverage
Answers common questions on chat and email around the clock.
A person approves: escalations next morningAgents work inside the software you already use.
A few examples. During scoping we confirm how each system connects.
- Zendesk
- Gorgias
- Help Scout
- Intercom
- Freshdesk
- Shopify
- Gmail
- Outlook
- and more
Customer service agents, answered.
Which tools does a customer service agent work with?
Agents work through the software your team already uses, such as Zendesk, Gorgias or Help Scout, Gmail or Outlook, and your order system. During scoping we confirm how each system connects and what access the agent needs.
What does a person still decide?
You set the rules. By default, refunds over your limit and upset customers go to a person.
How do we start?
With an opportunity assessment. We rank your customer service workflows by expected return and give you a clear quote for the first agent.